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Manually verifying a flagged order

Overriding and bypassing PDQ's verification for any order (verifying despite wrong addresses and phone numbers)

Sometimes an order gets flagged in the Verify screen due to a phone/address issue, but you know they're valid and want to override the verification and ship it out anyway.
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You can manually verify any order — it's really easy:

  1. Select the order you want to manually verify. A toolbar appears above the list.

  2. Click the circled checkmark icon (Verify options) in that toolbar.

  3. From the dropdown, choose the option that corresponds to the flag on the order. You'll see the following options:

    • Not Verified

    • Fix phone/address

    • Phone missing

    • Fix International

    • Fraud risk

    • Missing inventory

    • Pending payment

    • Weather alert

Note: Make sure to choose the option that matches the reason the order was flagged (for example, pick Fix phone/address for an address flag). Selecting the corresponding fix clears that flag and verifies the order.
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And you are done — your previously flagged order has now been verified and moved to the Assign screen.

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