A PDQ tracking page lets customers check on their order themselves - cutting down "where is my order?" emails - and can even reward them with a coupon when a delivery runs late. As the order status changes, the page updates in real time.
Before you start: the tracking page is switched on for your store by PDQ. If you don't see a Tracking Page option in your PDQ platform, contact PDQ support to enable it.
Setup has two parts: first build the page in Shopify, then configure and brand it in PDQ.
1. Create the tracking page template in Shopify
In Shopify, go to Sales Channels → Online Store → Themes.
On your current theme, click Customize.
In the page selector, choose Pages → Add page, name the template tracking-page-template, and click Create template.
Save the new page as “PDQ-Tracking-Page” - leave “based on default” section.
Click Add section → Apps, and add the Tracking Page PrettyDamnQuick block. Drag it into position.
Click Save.
2. Publish the page
Go to Sales Channels → Pages and click Add page.
Name it Tracking Page.
Under Template, choose PDQ-Tracking-Page.
Set Visibility to Visible (leave it Hidden if you're not ready to go live).
Click Save → View page, and copy the page's URL from your browser.
3. Configure and brand it in PDQ
In PDQ, go to the Tracking Page from the left sie panel menu.
Paste the page URL into the Tracking Page URL field.
Give the page an internal name (seen by your team only).
Set the accent colour to match your brand.
Turn on the features you want shoppers to see: Show simple tracker at the top, Show tracking number, Show products, Show destination map...
Click Save.
Add a coupon (optional)
Reward customers on the tracking page - for example, an apology discount when an order runs late.
Enter a coupon title (seen by customers) and the coupon code.
Set the coupon's availability and conditions (e.g. show it when On-time status is Late).
The coupon code must already exist in Shopify, or create a new one in Shopify and enter it in PDQ.
📌 Note: the coupon feature is currently available for Shippo accounts only.
4. Share it with customers
Add the tracking page link to your order confirmation / shipping emails. After an order is placed, customers get an email where they can track their order and see any coupon - and the page keeps updating as the order moves.
Advanced: embed with custom code (for developers)
If you'd rather embed the tracker yourself instead of the app block:
Enable PDQ's additional plugins script in your PDQ Checkout settings.
Add this snippet to your theme:
<PDQTrackingPage></PDQTrackingPage>
The widget accepts?search={param}, where{param}can beorderNumberortrackingNumber.
Summary
Customers can follow their orders on their own, and - when your rules are met - get a coupon for a future purchase. Fewer support tickets, more goodwill, more repeat sales.
That's it! If you need any help, chat with us or email support@prettydamnquick.com