At PrettyDamnQuick (PDQ), we're obsessed with giving merchants better control, flexibility, and customer satisfaction. That’s why we’re thrilled to introduce our latest release: Order Editing.
Whether it's changing shipping details, adjusting product quantities, or canceling items—all without causing payment chaos—order editing gives your customers a self-service way to fix their order fast. And for your team, that means fewer support tickets and better checkout outcomes.
Why We Built It
Order editing tackles a familiar headache: customers making simple post-purchase mistakes and merchants scrambling to fix them. Until now, the process was clunky. Our new tool changes that, enabling merchants to:
Let customers modify orders within a defined "edit window"
Adjust products, quantities, shipping address, and even email (within limits)
Capture payment only after the edit window closes
Stay in control with full visibility into impressions, edits, and completions
It’s designed to feel like magic on the shopper side—and total clarity on yours.
What It Unlocks
Faster Resolutions: No need for back-and-forth emails or partial refunds.
Fewer Mistakes: Reduce "oops" orders and post-purchase panic.
More Conversions: A flexible post-checkout flow encourages confidence to buy.
Better Margins: Combine with PDQ’s repricing tools to maintain shipping profit integrity.
Order editing is now live in test mode and will roll out to clients in August.
Want early access or a walkthrough? We’ve got you. Just reach out.
Getting started is easy, just follow this guide to get order editing in minutes.