FAQs
The frequently asked ones
48 articles
- How do I set up a new checkout?
- How do I update a shipping method's price?
- How do I turn a shipping method on or off?
- How do I A/B test two checkouts?
- Why aren't my shipping rates showing at checkout?
- Why did an order get a fallback (backup) rate?
- Why did a customer see the wrong checkout (or different rates)?
- A paid method shows instead of Free Shipping - why?
- Why is shipping doubled (or charged twice) on some orders?
- Why do Apple Pay / Shop Pay show a different (or fallback) shipping rate?
- My order won't batch - why?
- Why can't I find my order on the Fulfil screen?
- Why did my UPS order bounce back to Assign?
- Why did my USPS international label fail?
- Can I reprint a label or document?
- Why didn't a print or download window open?
- Why can't I see "Commercial invoice" (or other print options)?
- Why won't my shipping manifest create?
- How do I file an insurance claim for a shipment?
- Return vs. Reship - which do I use?
- Why does my reship say "weight details are invalid"?
- Does multi-entity / post-purchase routing break my tracking page?
- What is Order Editing?
- Can customers edit an order after it's been fulfilled?
- Why didn't the edit option show for a customer?
- Why did a customer's discount disappear after they edited their order?
- Why wasn't shipping recharged when a customer added items?
- Why am I seeing unexpected refunds owed after an order edit?
- Why did a customer cancel their order after checkout?
- What is One-Click Upsell?
- Why isn't my One-Click Upsell showing to customers?
- How is the customer charged for a One-Click Upsell?
- A customer's One-Click Upsell payment failed - why?
- Which eCommerce platforms does PrettyDamnQuick integrate with?
- Does PDQ integrate with Klaviyo?
- Does PDQ integrate with Gorgias or my helpdesk?
- How do I sync my products?
- How do I sync an order back to my store?
- How do I download an order/shipping cost report?
- Where do I see my analytics and data?
- Klaviyo shows a lower "untracked" rate than PDQ - which is right?