PrettyDamnQuick

FAQs

I can't log in - what do I do?

Why don't I see a specific column?

Reach us with any question, issue, or request

How do I contact support (or report an issue)?

Logging in, customizing your workspace view, account perks, and getting help when you're stuck. Suggested icon: key / user

Account & access

How do I search for orders in my workspace?

How do I cancel an order?

How do I delete an order?

How do I restore a deleted order?

Find, cancel, delete, and restore orders - and get the most out of your order screens. Suggested icon: list / magnifier

Orders & your workspace

Build a segmented set of delivery methods

How do I set up a new checkout?

How do I update a shipping method's price?

How do I turn a shipping method on or off?

How do I A/B test two checkouts?

Why aren't my shipping rates showing at checkout?

Why did an order get a fallback (backup) rate?

Understand segment matching and the default checkout

Why did a customer see the wrong checkout (or different rates)?

Cap your paid methods below the threshold

A paid method shows instead of Free Shipping - why?

Why is shipping doubled (or charged twice) on some orders?

Express wallets send only a partial address

Why do Apple Pay / Shop Pay show a different (or fallback) shipping rate?

Set up checkouts and manage your shipping methods, prices, and rates. Suggested icon: cart / truck

Checkout & shipping rates

My order won't batch - why?

Why can't I find my order on the Fulfil screen?

Residential and service-eligibility mismatches

Why did my UPS order bounce back to Assign?

Why did my USPS international label fail?

Can I reprint a label or document?

Why didn't a print or download window open?

Why can't I see "Commercial invoice" (or other print options)?

Pop-ups, a stuck order, and same-day-only

Why won't my shipping manifest create?

How do I file an insurance claim for a shipment?

Return vs. Reship - which do I use?

Why does my reship say "weight details are invalid"?

Does multi-entity / post-purchase routing break my tracking page?

Batching, labels, manifests, tracking, returns, and what to do when a shipment goes wrong. Suggested icon: box / checkmark

Fulfillment & delivery

Let customers fix their own orders after checkout

What is Order Editing?

Can customers edit an order after it's been fulfilled?

Window, fulfilment, conditions, or payment

Why didn't the edit option show for a customer?

Why did a customer's discount disappear after they edited their order?

Recalculation, multi-origin, and the threshold

Why wasn't shipping recharged when a customer added items?

Why am I seeing unexpected refunds owed after an order edit?

Why did a customer cancel their order after checkout?

What is One-Click Upsell?

Why isn't my One-Click Upsell showing to customers?

How is the customer charged for a One-Click Upsell?

A customer's One-Click Upsell payment failed - why?

Order editing and one-click upsells after checkout - the Retain tools. Suggested icon: heart / refresh

Post-purchase & One Click Upsell

Which eCommerce platforms does PrettyDamnQuick integrate with?

Does PDQ integrate with Klaviyo?

Does PDQ integrate with Gorgias or my helpdesk?

Keep products consistent between Shopify and PDQ

How do I sync my products?

How do I sync an order back to my store?

Export orders with the columns and dates you need

How do I download an order/shipping cost report?

Where do I see my analytics and data?

Klaviyo shows a lower "untracked" rate than PDQ - which is right?

Connect your store, keep orders and products in sync, and export your reports and analytics. Suggested icon: plug / chart

Integrations, syncing & data

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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