Offering return labels makes returns effortless for your customers - and keeps the process organized on your side. Here's how to create one in PDQ.
Step 1: Open the order on the Track screen
Return labels are created after an order is fulfilled, from the Track screen (Deliver → Order Management → Track). Open the order and click Return (top-right of the order details, next to Reship).
Step 2: Select the items to return
In Select products to return, choose the item(s), the quantity, and a reason, then click Save. (For multi-item orders, pick only the items being returned.)
Step 3: Set up the return shipment
In the Create return window:
Return from - where the parcel ships from (usually the customer's address; editable).
Return to - where the return should arrive (your warehouse/return address; pick from the dropdown).
Package - the package size for the return.
Service - your preferred carrier and service level for the return.
Replace Original Tracking Number With Return Tracking (Once Scanned) - optional; when the return is scanned by the carrier, the order's tracking switches to the return's tracking number so you can follow the parcel back.
Shipment extras (optional) - add carrier options for the return, e.g. Require Signature On Delivery, Saturday Delivery, Can Be Left Outside By Door, Contains Hazardous Materials, Dry Ice, Carbon Neutral (UPS only), Cash on Delivery (UPS & FedEx), Third Party Billing, or AES ITN Code (USPS only), plus a weight field.
Step 4: Save
Click Save to generate the return label. The return appears under the Returns tab on the Track screen, where you can access the label.
That's it! Questions? Reach out via chat or support@prettydamnquick.com.