All Collections
FAQs
How to get file an insurance claim for a shipment?
How to get file an insurance claim for a shipment?
J
Written by Josh Weissmann
Updated over a week ago

Enhanced Shipping Insurance with XCover

  • Easy Claims Process: Filing claim is done through an online portal where you can seamlessly track your claim's status.

  • No Minimum Fees: Just pennies to insurance a $10 package, insuring packages through PDQ costs as low as 1.25% of your package's declared value.

  • Porch Piracy Covered: Customers ever complain about theft from their doorsteps? Insure against that, too.

  • Global Coverage: Packages being shipped anywhere in the world are covered for ultimate peace of mind.

  • Branded Packages Covered: Secure your shipments and build your brand at the same time.

Which Carriers are Supported?

Currently, PDQ supports the ability to purchase additional insurance for:

  • USPS (PDQ's Account)

What email is my insurance attached to?

When buying insurance through PDQ using our insurance provider XCover, the insurance policy is tied to the email address used in the sender's shipment details during label creation. You should expect that activation emails and other policy-related correspondences to be sent to this email address. If a sender email is not provided when creating the label, the policy may be connected to a PDQ affiliated email; please reach out to the PDQ Support team for assistance as needed.

XCover Account Activation

After purchasing your label with insurance, you should receive an email from XCover to activate your account.

References

Did this answer your question?