Shipping Rate Groups control which shipping methods are shown to which shoppers at checkout. Each group has its own delivery methods, targeting rules (segments), and live status - so you can show different shipping setups to different customers without rebuilding methods.
Where to find it
Go to Convert > Shipping Rate Groups in the left sidebar. The page is split into two areas:
Left panel - list of all your checkout groups.
Right panel - configuration details for the selected group.
To add a new group, click Add checkout group in the top-right corner.
Reading the group list
Each group in the left panel shows a status icon that tells you both whether the group is live and whether it has segments configured:
Full green circle - live, no segments. (typically your fallback group).
Half green circle - live, has segments configured.
Half grey circle — not live, has segments configured.
Full grey circle — not live, no segments.
Click a group name to open its details on the right.
Managing a group
Use the ⋯ menu at the top-right of the detail panel:
Disable / Enable - toggle live status
Add segment - add a targeting segment
Duplicate - copy the group
Rename - change the display name
Settings - advanced configuration
Copy test ID - copy the group's ID to test it (pair with Test Mode on a method)
Segments - how the right group is chosen
Segments define which shoppers see a group. Only one group is shown per checkout session, and PDQ picks it by priority: the group whose rules the cart/shopper matches most wins. In other words, a group with more qualifying rules outranks a broader one - so your most specific groups take precedence, and a no-segment group acts as the catch-all.
Each group can hold multiple segments, and each segment can combine rules like customer order count, traffic source, cart total, product, and more. Use the segment row's ⋯ menu to rename or delete it. Add one via Add segment (⋯ menu) or + Add segment in the detail panel.
💡 Force one group to win: if the wrong group is serving a cart, add extra qualifying rules to the group you want to win (e.g. Cart total is above $0, Customer order count ≥ 0). More matching rules = higher priority. This is the standard fix when two groups overlap.
Delivery Methods
Inside each group, the Delivery Methods section manages the options shown at checkout. You can:
+ Add Delivery Method — create a method in this group (see Setting up shipping methods for the full walkthrough)
Bulk Edit — update several methods at once (see [Bulk editing shipping methods])
Filter by type or status
Toggle individual methods on/off
Edit / Duplicate / Delete via each method's ⋯ menu
Each row shows the method's internal name, checkout name, display conditions, and rate.
Fallback rate
At the top of the methods list is the Fallback rate — the rate shown when no method in this group matches the cart or destination. Always set one; it's the safety net that stops shoppers getting stuck with no shipping option. (This is different from a fallback group — see the tip below.) More in Fallback shipping rates.
Tips
Keep one fallback group with no segments as your catch-all — every store should have one. (Two different "fallbacks": a fallback group catches carts that match no other group; a fallback rate catches carts that match no method inside a group.)
Running a shipping A/B test? Build the variant groups here first — see Setting up a Shipping Rates A/B Test.
More matching rules wins, so granular groups beat broad ones — keep that in mind when stacking segments, and use extra rules to nudge priority when two groups overlap.
That's it! Reach out to support@prettydamnquick.com if you need help.