PDQ connects to Gorgias, Zendesk, and Richpanel the same way it connects to Gladly: PDQ creates a task/ticket in your helpdesk when an order hits a status you care about (late, failed delivery, needs address fix), so support can act before the customer emails.
Before you begin
Admin permission in your helpdesk to create an API token
Access to PDQ Settings → Integrations
A designated inbox/queue for PDQ-created tickets (recommended, to keep them organized)
Step 1 - Create an API token in your helpdesk
Generate an API token (and note any required subdomain/agent email) in Gorgias, Zendesk, or Richpanel. Copy it somewhere safe.
Step 2- Connect in PDQ
Settings → Integrations → find your helpdesk → Connect → enter the credentials (typically subdomain, agent email, API token) and select the destination inbox.
Step 3 - Activate recipes
Enable the recipes that should create tickets (e.g. LATE, FAILED_TO_DELIVER, FIX_ADDRESS). Nothing is created until at least one recipe is active.
Troubleshooting
Tickets not appearing → confirm the right inbox, an active/valid token with the right permissions, and at least one enabled recipe.
Firing on some orders only → check the recipe's conditions.
(Gladly follows this exact pattern — see Integrating Gladly with PDQ.)