PDQ can send its shipping and delivery events to Postscript or Attentive, so your SMS flows can react to what's actually happening to an order - an "out for delivery" text, a proactive "running late" heads-up, or a "fix your address" nudge before the parcel ships.
Step 1 - Connect in PDQ
Go to Settings → Integrations, find Postscript or Attentive, click Connect, and paste the API key/credentials from that platform.
Step 2 - Turn on recipes
Connecting alone sends nothing. Add a recipe for each shipping status you want to send (Order placed, Out for delivery, Delivered, Late, Fix address, etc.) - the same event set documented in PDQ shipping events in Klaviyo. Active recipes appear under Your recipes.
Step 3 - Build the SMS flow
In your SMS platform, create a flow/automation triggered by the PDQ event. Great starting texts: Out for delivery, Late (biggest lever on WISMO), Fix address, Delivered.
The event model is identical to Klaviyo - see PDQ shipping events in Klaviyo for the full list of triggers and where to start.