Skip to main content

Why aren't my shipping rates showing at checkout?

The four things to check first

When rates don't appear, it's usually one of four things: the method isn't active, the destination isn't covered, the cart doesn't match the rule, or the latest changes haven't synced.

Check, in order:

  1. Active in checkout - the method is toggled on in its Shipping Rate Group.

  2. Destination covered - a rate group actually includes the customer's country/region/ZIP.

  3. Cart qualifies - the cart's weight, value, and contents fall inside the method's ranges and any shipping rules.

💡 Signed-in and Shop Pay shoppers sometimes see a collapsed methods dropdown (Shopify behaviour). If a method or extension seems "missing," turn on "Automatically expand sections to show app" on the checkout block.
​

Did this answer your question?