All CollectionsFAQsCheckout & shipping ratesCheckout & shipping ratesSet up checkouts and manage your shipping methods, prices, and rates. Suggested icon: cart / truck10 articlesHow do I set up a new checkout?How do I update a shipping method's price?How do I turn a shipping method on or off?How do I A/B test two checkouts?Why aren't my shipping rates showing at checkout?Why did an order get a fallback (backup) rate?Why did a customer see the wrong checkout (or different rates)?A paid method shows instead of Free Shipping - why?Why is shipping doubled (or charged twice) on some orders?Why do Apple Pay / Shop Pay show a different (or fallback) shipping rate?