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Why isn't my One-Click Upsell showing to customers?

Payment method and fulfilment gates

Because of a Shopify platform limitation, one-click upsells only appear for shoppers paying by card or with Shop Pay - and only while the order is still editable.
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Check these:

  1. Payment method - Apple Pay, PayPal, other express wallets, and non-default currencies aren't supported by Shopify for post-purchase upsells.

  2. Fulfilment - the order must not be fulfilled yet.

  3. Flow rules & display conditions - the cart matches your "IF the order contains…" rule and any segment conditions.

  4. Status - the offer is set to Live (not Test Mode or Disabled).

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