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A failed upsell charge is almost always an ordinary card decline from the customer's bank (e.g. insufficient funds) - not a PDQ or wallet limitation. Shop Pay is a fully supported, chargeable method for upsells; only express wallets like Apple Pay/PayPal are excluded from being shown the offer.

What happens on a failure depends on your "When payment fails" setting:

Keep In Cart For Up To X Min - the shopper can retry within that time.

Remove From Cart - the item is released immediately.

- Keep In Cart For Up To X Min - the shopper can retry within that time.
- Remove From Cart - the item is released immediately.

💡 The exact decline reason appears in the Shopify order timeline, not in PDQ.

Related: <a href="https://support.prettydamnquick.com/en/articles/17029733-why-isn-t-my-one-click-upsell-showing-to-customers">Why isn't my One-Click Upsell showing to customers?</a> · <a href="https://support.prettydamnquick.com/en/articles/17029790-how-is-the-customer-charged-for-a-one-click-upsell">How is the customer charged for a One-Click Upsell?</a>

A customer's One-Click Upsell payment failed - why?

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