Most login problems are either a password issue or an access issue - here's how to sort out both.
First, try a password reset:
On the login page, click Forgot password?
Enter the email you use for PDQ and submit.
Open the reset email and set a new password. (Check spam/promotions if it doesn't arrive in a few minutes.)
If the reset email never arrives, it's usually your account access, not your password. PDQ access is granted per store by invitation, so you won't get a reset email if:
you're using a different email than the one invited to PDQ,
your user was removed from the store, or
access changed after an app uninstall/reinstall or a billing change.
In those cases your user needs to be re-invited:
Ask a workspace admin to re-send your invite (Settings → Users & Permissions).
No admin, or still stuck? Reach out to support@prettydamnquick.com with your store name and the email you're using.
💡 If your company has more than one PDQ store, make sure you're logging into the right one.