Order Editing lets customers change their order themselves after checkout, within a window you control - instead of emailing support. Fewer tickets for you, fewer "oops" orders.
What customers can do (you choose which): change shipping details, quantities, or variants; add items or a note; remove or cancel items; fix their address.
Why it helps: faster resolutions, fewer mistakes, and cleaner payments (changes settle into one charge instead of refunds).
💡 Want to turn it on? See Setting up Order Editing in the Retain collection.