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Sending an order back from Fulfil to Assign

Move an order out of a batch to fix or re-process it

  1. On Fulfill, open the batch and the order.

  2. Choose Send back to Assign (remove from batch).

  3. The order returns to Assign, ready to edit and re-batch.

⚠️ This voids the label. If a label was already printed, sending the order back to Assign voids it - you'll generate a new one when you re-batch. Repeatedly re-batching a labelled order can create duplicate labels and block that batch's manifest, so only do this after a printed label if you genuinely need to redo it.


Tip: to add a package to an already-labelled order, use Reship instead (keeps tracking on the original order).


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