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Why won't my shipping manifest create?

Pop-ups, a stuck order, and same-day-only

Two things cause almost every manifest failure: a blocked pop-up, or a single order in an irregular state.

How to fix it:

  1. Allow pop-ups for PDQ - the manifest opens in a new window.

  2. One bad order blocks the whole manifest. Usually it's an order with a duplicate label stuck in a pendingCancellation state (from a label being printed, sent back to Assign, then re-labeled). That order needs to be resynced and its label voided - contact support if you can't clear it.

  3. Create the manifest for the same day - a manifest can only be created for the current day; you can't back-date a missed one.

💡 Prevention: don't send an order back to Assign once its label is printed - that's what creates the duplicate-label state.

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