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Why can't I see "Commercial invoice" (or other print options)?

Print options depend on your role

Print options are gated by your user role. If you're missing options like Commercial invoice, Packing Slips, or Greeting Cards, your role likely doesn't include them.

What to do:

  1. Ask a workspace admin to review your role under Users & Permissions.

  2. Roles focused on pick-and-pack see fewer print options than Manager/Admin roles.

  3. Commercial invoice appears at the order level (open the order) for international/DDU/DDP shipments - it won't show on every order.

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