Skip to main content

Why did a customer's discount disappear after they edited their order?

Keep Discounts In Sync is on

That's the "Keep Discounts In Sync With Order Edits" setting working as designed. When an edit means the order no longer meets a code's requirements, PDQ removes the code so the customer doesn't keep a discount they no longer qualify for.

What to do: open Retain → Post Purchase → Settings → Discount Code Settings.
​
Leave it on to keep discounts accurate; turn it off to lock discounts after checkout.
​

Did this answer your question?