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Why did a customer cancel their order after checkout?

The Allow Order Cancellation toggle

The Allow Order Cancellation toggle is on - when enabled, customers can cancel their whole order themselves during the edit window.
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What to do: open Retain → Post Purchase → Order Edits and turn Allow Order Cancellation off if you don't want post-purchase self-cancellations. Use Display
​Conditions to allow edits but restrict which orders qualify.
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