Use a Return to bring items back to you; use a Reship to send items out to the customer again. Both are done on the Track screen.
| Return | Reship |
Direction | Customer → your warehouse | Your warehouse → customer |
Use it for | Wrong/unwanted item coming back | Lost, damaged, or missing items going out |
Tracking option | Replace Original Tracking With Return Tracking (once scanned) | Replace Original Tracking With New One |
💡 If an order is already labelled and you just need another parcel out, use Reship - don't send it back to Assign, which voids the original label.